YOU OWN THE RELATIONSHIP. WE OWN THE CARE BETWEEN visits

Between visits, outcomes are

decided
.

Your patients don't stop being sick between appointments. What happens between visits is what's driving your quality scores, your readmissions, and whether your sickest patients get the care they need.
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Health systems · ACOs · Medical groups · 95+ patient NPS
Happening right now
    No new workflow.
    Your EHR, untouched.
    No new budget.
    Funds itself through reimbursement.
    Almost none of your physicians' time.
    Everything teed up. They stay in oversight.
    Paid only when it works.
    The risk is ours.

    What Decided is

    We run the care that happens between visits.

    You own the patient. We're the clinical team and the system that keeps their care running after they leave the office, so the people who need attention actually get it.

    1 What we are

    The clinical operating layer for physician practices. Your patients go home and we keep running their care, on your systems and under your name.

    2 Who we help

    Practices, medical groups, and health systems that own the patient relationship but can't be everywhere between visits. You keep the patient. We cover the gap.

    3 Why we do it

    Patients don't stop being sick between appointments. That's where the readmissions and the quality misses come from. Someone has to be watching, and usually no one is.

    4 What it looks like

    You hand us the patients who need eyes between visits. Our clinicians watch their numbers every day, reach out when something moves, work it through, and put it all back in the chart. Your team hears from us only when it needs to.

    The patient journey

    One path. Every patient.

    This is the care between visits, from the day we find a patient to the outcomes we report back. The same journey runs for everyone you send us.

    The part your CFO won’t believe

    If it doesn’t pay for itself, you don’t pay.

    We take the risk on codes. In value-based arrangements, we take risk on outcomes. No platform license, no sunk cost, no bet you have to carry on faith.

    This is a contract term, not a marketing line. Hold us to it.

    From our standard contract

    Clause 3b · Invoicing & Payment Method

    “In no event shall Decided charge or collect fees in excess of amounts actually collected by Customer for the Services during the applicable billing period.”

    In plain terms

    We can only bill you out of what the payer actually pays you. Not a dollar more.

    Why we're different

    They scale sameness. We scale fit.

    Care runs on Decided Care Pathways, our proprietary protocols built on clinical best practice. Everything else we tailor to how your system works. The big platforms run one playbook on every health system and call it efficiency.
    The Decided playbook
    Your workflows, your EHR, integrated and untouched
    Decided Care Pathways, proprietary protocols built on clinical best practice
    Paid from what the program generates, not a license fee
    Your brand on every patient touchpoint
    Licensed nurses with AI behind them, not a dashboard
    Fit isn't a configuration screen. It's the whole model: we shape the program to the health system, never the other way around.
    Decided Care Pathways keep care consistent and safe at scale. Everything that touches you gets built for you.
    Proof, from live programs

    We put real numbers on the care between visits.

    These numbers aren't from a pilot deck. They're from live programs, and they're the ones we'll be measured on.
    20–30%
    Reduction in A1c for enrolled diabetic patients
    <90 days
    To sustained systolic blood pressure improvement
    95+
    Patient NPS across active programs
    30–50%
    Patient enrollment in target populations
    Programs also show directional reductions in admissions, ER use, and readmissions. We'll publish our own dollar results when claims data proves them, not before. That restraint is the point.
    The AI care team

    Don't take our word for the AI. Interrogate it.

    Our agents run outreach, check-ins, and alert response in multiple languages, under your brand, working for licensed RNs and NPs. Every one tells patients it's an AI. This one will pitch you Decided right now.

    Click an agent to see how it works

    You’ll reach our demo agent. It tells you it’s an AI, every time.

    Integration

    We meet your EHR where it already is.

    Pick your system to see how the data moves and how fast you go live.

    Between visits, outcomes are decided

    The catches that never made it to the ER

    Real patient stories from active programs.
    226/124 to 130/76
    The reading that changed everything
    A new patient's weekend readings climbed to a critical 226/124. Her nurse pushed for the ER, where a hidden infection was found. Today she's at 130/76.
    Afib caught in time
    The Apple Watch that called for help
    A patient felt his heart racing with his doctor's office already closed. His Decided nurse recognized a cardiac event and sent him to the ER, where he was diagnosed with atrial fibrillation.
    Preeclampsia caught
    The new mom who didn't slip through
    During a routine enrollment call, a nurse noticed a new postpartum mom had worrisome blood pressure while visiting her baby in the NICU. She got her to the ER that night.
    Glucose 443 to 169
    The ice pack that changed everything
    A patient's blood sugar swung wildly. His nurse kept asking how he took his insulin until she found the real issue: no refrigerator at work. A lunch bag with ice packs changed everything.
    Emergency caught early
    A ray of sunshine on the hardest night
    When her blood pressure was flagged, a patient with a stroke history reported jaw pain and difficulty speaking. Her nurse got a family member to call 911, then stayed with her through the night.
    Peace of mind
    Someone on her side
    For one patient, Decided wasn't about the readings. It was the texts and check-ins that made her want to be healthier, and the peace of mind of knowing someone was on her side.
    Names and details adjusted to protect privacy. Every outcome is real.
    Reviews

    What people are saying

    Our blog
    I'm glad the burnout number is going down. I just don't think a meditation app moved it, and I don't think the next two points come from one either. The doctors who aren't burned out are the ones who aren't carrying work that was never theirs to carry. Build the team that takes it off them, or keep buying apps and wondering why your best physician just gave notice.
    July 1, 2026

    Burnout Went Down Again. Stop Taking the Victory Lap.

    I'm glad the burnout number is going down. I just don't think a meditation app moved it, and I don't think the next two points come from one either. The doctors who aren't burned out are the ones who aren't carrying work that was never theirs to carry. Build the team that takes it off them, or keep buying apps and wondering why your best physician just gave notice.
    CMS approved more than 150 organizations for the ACCESS model in April. It launches this summer. Here's what nobody is saying out loud. Most of those companies are going to lose money on this thing, and a lot of health system CFOs are about to find out they picked the wrong virtual care partner.
    May 28, 2026

    The ACCESS Model Is About to Blow Up the RPM Bottom Feeders (And We're Going In Anyway)

    CMS approved more than 150 organizations for the ACCESS model in April. It launches this summer. Here's what nobody is saying out loud. Most of those companies are going to lose money on this thing, and a lot of health system CFOs are about to find out they picked the wrong virtual care partner.
    Are you ready to achieve your remote monitoring results? Get in touch with a member of our staff to discover if Decided Health virtual case management is a good fit for your clinic. Let’s explore the financial advantages and patient benefits that go beyond reimbursement.
    May 14, 2023

    Remote Patient Monitoring Benefits Beyond Reimbursement

    Are you ready to achieve your remote monitoring results? Get in touch with a member of our staff to discover if Decided Health virtual case management is a good fit for your clinic. Let’s explore the financial advantages and patient benefits that go beyond reimbursement.
    Decided Health is built on the idea that stronger patient connections are the key to better outcomes. Our RPM tool and telemedicine platform allow providers to offer more hands-on, data-driven care, especially for at-risk patients who require chronic condition management.
    May 14, 2023

    Telehealth Case Study: Personal Patient Care from a Distance

    Decided Health is built on the idea that stronger patient connections are the key to better outcomes. Our RPM tool and telemedicine platform allow providers to offer more hands-on, data-driven care, especially for at-risk patients who require chronic condition management.
    The CEO and Founder of eVisit Brings His Unique Analytics-Focused and Metrics-Driven Growth Hacking Skills to the Renowned Decided Health Team.
    May 14, 2023

    Decided Health Appoints eVisit’s Bret Larsen to Board of Advisors

    The CEO and Founder of eVisit Brings His Unique Analytics-Focused and Metrics-Driven Growth Hacking Skills to the Renowned Decided Health Team.
    The Internationally Recognized CTO and Co-Founder of the Largest EMR Company for Audiologists in the World, Joins Decided Health’s Elite Board of Advisors to Revolutionize Patient Care with Cutting-Edge Technologies.
    May 14, 2023

    Decided Health Welcomes Sean Shoffstall, CTO of Sycle to its Board of Advisors

    The Internationally Recognized CTO and Co-Founder of the Largest EMR Company for Audiologists in the World, Joins Decided Health’s Elite Board of Advisors to Revolutionize Patient Care with Cutting-Edge Technologies.
    Hutchins is bullish about the partnership. “I have known the Decided founding team since it was just an idea, and am ecstatic to play a small role in helping them support patients and primary care practices”
    May 14, 2023

    Decided Health Appoints Spencer Hutchins, CEO and Founder of Concert Health to Advisory Board

    Hutchins is bullish about the partnership. “I have known the Decided founding team since it was just an idea, and am ecstatic to play a small role in helping them support patients and primary care practices”
    Researchers were worried about physician burnout long before the pandemic rocked the industry. In 2018, nearly half of all doctors reported signs of burnout, including prolonged exhaustion, depression, suicidal ideation, and symptoms of extreme stress.
    May 14, 2023

    Understanding and Resolving Doctor Burnout: The Next Healthcare Crisis

    Researchers were worried about physician burnout long before the pandemic rocked the industry. In 2018, nearly half of all doctors reported signs of burnout, including prolonged exhaustion, depression, suicidal ideation, and symptoms of extreme stress.
    The COVID-19 pandemic created a sudden surge in demand for telemedicine, and healthcare providers scrambled to treat and monitor patients in safer, more accessible ways. After nearly two years of adoption and innovation, the data is in.
    May 14, 2023

    Improving Outcomes Through Virtual Care

    The COVID-19 pandemic created a sudden surge in demand for telemedicine, and healthcare providers scrambled to treat and monitor patients in safer, more accessible ways. After nearly two years of adoption and innovation, the data is in.
    There are many impacts on doctors around payment levels, technology, and security that actually have some consideration in implementing virtual care such as telemedicine.
    May 14, 2023

    Why Your Medical Practice Will Earn More Money Using Telemedicine

    There are many impacts on doctors around payment levels, technology, and security that actually have some consideration in implementing virtual care such as telemedicine.
    Chronic care management (CCM) services are typically non-face-to-face services provided to Medicare beneficiaries who have multiple chronic conditions expected to last at least 12 months, or until the death of the patient. The Centers for Medicare & Medicaid Services (CMS) recognizes that CCM is a critical component of primary care that promotes better health and reduces overall health care costs.
    May 14, 2023

    What is Medicare Chronic Care Management (CCM)?

    Chronic care management (CCM) services are typically non-face-to-face services provided to Medicare beneficiaries who have multiple chronic conditions expected to last at least 12 months, or until the death of the patient. The Centers for Medicare & Medicaid Services (CMS) recognizes that CCM is a critical component of primary care that promotes better health and reduces overall health care costs.
    Our app was made to simplify healthcare for both providers, as well as patients today. There is nothing more important than your health, which is why we think this kind of sensitive information should be instantly accessible through your phone. We are encouraging everyone to download our telemedicine mobile app today.
    May 14, 2023

    6 Key Features of the Decided Health Mobile App

    Our app was made to simplify healthcare for both providers, as well as patients today. There is nothing more important than your health, which is why we think this kind of sensitive information should be instantly accessible through your phone. We are encouraging everyone to download our telemedicine mobile app today.
    It’s no secret that coronavirus has changed society forever. It has made us more aware of the dangers of hand-shaking, large crowds, and sharing of resources when global pandemics are essentially all around us. While we work to find a cure/vaccine, big engagements are limited, and will be for the foreseeable future.
    May 14, 2023

    Healthcare After Coronavirus: What Are the Major Changes?

    It’s no secret that coronavirus has changed society forever. It has made us more aware of the dangers of hand-shaking, large crowds, and sharing of resources when global pandemics are essentially all around us. While we work to find a cure/vaccine, big engagements are limited, and will be for the foreseeable future.
    The country is enduring a variety of hardships today, from coronavirus infections and economic shutdowns to protesting in every city to end racial injustices. It has become difficult for doctors to engage with their patients like they did in the past, which is why it’s more important than ever to be able to access virtual care today.
    May 14, 2023

    How Virtual Care Can Enhance Your Client Base Today

    The country is enduring a variety of hardships today, from coronavirus infections and economic shutdowns to protesting in every city to end racial injustices. It has become difficult for doctors to engage with their patients like they did in the past, which is why it’s more important than ever to be able to access virtual care today.
    As patient needs change over time, so should our approach to high-quality care. Chronic diseases now affect more than half of the population, so single appointments and acute treatments are less and less common.
    May 14, 2023

    Benefits of Virtual Case Management and Health Coaching for Chronic Care

    As patient needs change over time, so should our approach to high-quality care. Chronic diseases now affect more than half of the population, so single appointments and acute treatments are less and less common.
    By equipping your practice with a true telemedicine solution beyond simply video chats, you can grow your revenue, grow your practice, and grow your ability to care for your patients – all with a simple, easy-to-use mobile app and dedicated software application.
    May 14, 2023

    Reimbursement For Patient Monitoring

    By equipping your practice with a true telemedicine solution beyond simply video chats, you can grow your revenue, grow your practice, and grow your ability to care for your patients – all with a simple, easy-to-use mobile app and dedicated software application.
    Whether you own a clinic that has fully embraced telemedicine, you are hoping you can ignore the telemedicine requirements once coronavirus has subsided, or you’re considering adding this kind of centralized technological capability to your practice, we’re here to provide you with 7 reasons why this form of medicine isn’t going away – anytime soon.
    May 14, 2023

    7 Reasons Why Telemedicine is More Important Today Than Ever

    Whether you own a clinic that has fully embraced telemedicine, you are hoping you can ignore the telemedicine requirements once coronavirus has subsided, or you’re considering adding this kind of centralized technological capability to your practice, we’re here to provide you with 7 reasons why this form of medicine isn’t going away – anytime soon.
    From our founder

    Why I started Decided Health

    I spent years inside the big payers, Blue Cross, Aetna, and CVS. The whole system is built around the short office visit and almost nothing for what happens after the patient goes home.

    That gap isn't abstract for me. This past year I watched my mom go through cancer, and my dad, about as capable and dedicated as they come, could still barely keep up with her medications and the coordination between every appointment. If it was that hard for our family, I know what it looks like for the ones without someone like him.

    The space between visits is where outcomes get decided, and it's the part nobody is built to own. So we built Decided to own it.

    Seth Merritt
    Founder and CEO, Decided Health
    The first step

    Start with a pilot, not a budget cycle.

    One department or one population. Defined quality and utilization goals. A clear read on results before you scale. And if it doesn't pay for itself, you don't pay.
    Book a Pilot Conversation